REGISTRATION

On https://www.naturaprime.it/en it is possible to register in a few simple clicks, to speed up the purchasing phase. When registering, you are asked for your name, surname, an email address and a password, which you can change at any time. Within your account you can enter your personal data, the shipping address and check the summary of your orders. Once registered, for each purchase you will not need to provide the shipping address and other necessary data, as you are already registered on the portal, it is still possible, even if registered, to enter a different shipping address or modify the one already present. When registering, you can subscribe to our newsletter, through which you will receive news on our offers, promotions and new products.

CART

Purchasing on https://www.naturaprime.it/en is very simple: simply browse through the existing product categories and select the one you want to purchase. Inside the product sheet you will find descriptions and images of the product. Products can be added and removed from the cart at any time before closing the order.

TO BUY

To continue with the purchase, select the “Proceed with purchase” item on the cart page and fill in the fields with the required data. You can purchase by registering on the site. In the case of a registered user, if they have already entered their data in their personal account, they will appear automatically. At the time of purchase you will be asked to choose the payment method and the shipping costs will be indicated. By clicking on “Proceed with payment” you proceed with the purchase. Remember that the photos in the product sheet are examples and the description shown is authentic. If you pay by credit card you will be automatically redirected to a secure payment platform where you can enter your details.

PAYMENT METHOD

For https://www.naturaprime.it/en security on the site is a priority, among the accepted methods there are:

  • PAYPAL – CREDIT CARD – MyBank: At the time of payment, if you have selected PayPal, you will be redirected to the PayPal website, where you can conveniently make the payment. PayPal will report the payment details and shipping address, as specified when completing the order: It is possible to make payments with Visa, MasterCard, PostePay credit or debit cards, all in a secure manner via Axepta SpA’s Acquiring service.
  • AXEPTA – CREDIT OR DEBIT CARD: At the time of payment you can select any card: Visa, MasterCard, Prepaid Card, PostePay, AmericanExpress. At the time of payment you will be redirected to the page dedicated to the selected payment.
  • BANK TRANSFER: At the time of payment you can select bank transfer. Use the order ID as reason. Your order will not be shipped until the funds have been transferred to our bank account. IBAN: IT70P0200803493000104594265 registered to Arianna Porzio, Unicredit bank
  • Axepta Spa acquiring company of the BNPParibas group. The card is handled in a secure manner because we do not come into possession of any sensitive information. Furthermore, you can register your card details on the bank’s secure servers so you don’t have to enter them with each new order.

Please note that any refund due to a return of the order will be made using the same payment method with which the order was placed.

USE OF COUPONS

Our coupon promotions cannot be combined with other discounts or promos.

PUBLIC ADMINISTRATIONS

Given the obligation for electronic invoicing and the split payment mechanism, this company does not invoice public administrations.

TERMS OF DELIVERY

We ship to Italy, except the islands, via express courier with delivery in 1-3 working days (from the courier taking charge) based on the destination area.

The shipping cost is €5.90 for orders under €50, above this amount shipping is free.

RETURN AND WITHDRAWAL CONDITIONS

RETURN

On https://www.naturaprime.it/en it is possible to return the goods quickly and easily, making use of the right of withdrawal as provided for by Legislative Decree 6 September 2005, n. 206. Please note: Customers who purchase with a VAT number cannot exercise the right of withdrawal.

The customer can exercise the right of withdrawal within 14 working days of receiving the goods by registered letter with acknowledgment of receipt. The communication can also be sent, within the same deadline, by telegram, telex, e-mail and fax, provided that it is confirmed by registered letter with acknowledgment of receipt within the following forty-eight hours. In order for the return to be accepted, the goods must be intact and packaged correctly, so as not to suffer damage during transport. The refund, equivalent to the amount of the product, is received by the customer within 14 days from the moment of termination of the purchase contract. The refund is made by crediting the same means used to pay for the order. Shipping costs for returning products are borne by the customer. Natura Prime avails itself of the right not to accept damaged or broken goods.

WITHDRAWAL

The right of withdrawal is regulated by law if the customer-consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form ) has the right to withdraw from the purchase contract for any reason.

To exercise this right, the customer must send a communication to https://www.naturaprime.it/en within 14 working days from the date of delivery of the goods.

This communication may be sent by REGISTERED MAIL with return receipt addressed to:

Farmacia Porzio dr. Arianna

VIA ARENA ,2

80021 – Afragola

Please note: Customers who purchase with a VAT number cannot exercise the right of withdrawal. The return of any item will be accepted, as long as it is intact and in the original packaging, reimbursing the entire amount excluding shipping costs which remain the responsibility of the customer (as required by the relevant law).

Pursuant to art. 52 of the legislative decree 6 September 2005 n. 206 (“Consumer Code”), the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations. After having expressed the intention to exercise the right of withdrawal, the product must be sent to: (shipping address) After the integrity of the product has been verified, the refund will be made by crediting the same means used for payment, within 14 days of accepting the return. In any case, shipping costs remain the responsibility of the customer.